Frequently Asked Questions

There are several ways to make property tax payments in the Town of Diamond Valley.  Please review the list to choose the option best for you.

• Sign up for Pre-authorized Utility Payments.  This program provides for automatic withdrawals to pay your bi-monthly utility bills.  Rest easy knowing that your bill is always paid on time.  Copies of your bill are still sent out to you, so you are fully aware of the status of your account.
• Online banking with your financial service provider.  You make your own payments through your bank at your discretion.  Please call your bank’s branch for further information or to set up your on-line banking account.
• Cheques can be mailed to the Town Office, brought into the Town Office during regular business hours or placed in the overnight depository (just left of the Town Office main doors on the upper level). 
• Cash is accepted at the Town Office during regular office hours. Please do not mail cash or use the overnight depository for cash payments.
• Interac/Debit cards can be used during regular office hours at the Town Office.
• Credit Card payments may be made online, using Option Pay.  All transaction fees applicable to any credit card payments will be the sole responsibility of the cardholder, and will be automatically charged to the cardholder’s account.
• ETransfers can be sent to info@diamondvalley.town. Follow these directions to ensure your payment is accounted for.

If you are not making your payment in person at the office, the Town does not (generally) mail out receipts.  However, if you would like to receive a receipt for your payment, please let us know when you make your payment.  You can also call the office or email the Tax & Utilities Clerk and request that a receipt be mailed or emailed to you. 

Water Restrictions are determined by the Town of Diamond Valley Water Use and Conservation Bylaw. 

Information about current water restrictions, including levels, requirements and fines, can be found:

• on the Town's website "Water" page, and

during seasonal or other periods of high water use, reminders will be posted:

• in the Council Connection article in the Western Wheel,
• on the Town's Facebook and Instagram social media platforms,
• on the Town's website homepage as "Newsflash" items, and 
• may also be posted on the Town's entrance signs.