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Utilities Pre-Authorized Payment Plan
The Town of Diamond Valley offers a simple, easy method of payment of utilities services (water, sewer, garbage, recycling, and composting) through our Utilities Pre-Authorized Payment Plan (UPP).
This convenient plan authorizes automatic bi-monthly (every 2 months) deductions of your utility bill from your chequing account. Simplify your bill payments and never miss a due date.
Utilities Pre-Authorized Payments Enrolment / Authorization
Frequently Asked Questions
Can payments be set to come out of my savings or foreign bank account?
If you would like deductions to be made from a savings account, please contact your bank, as not all savings accounts are available for this service. This service is not available for foreign bank accounts.
How will you know what deductions are being made from your account?
Under the Pre-Authorized Payment Plan, you will continue to receive a bill every two (2) months (either paper or now available electronically through our eServices program) showing the amount owing and payment due date. The bill will include a message section stating “Copy Only – Bill will be paid by Direct Debit”.
What date will the payment come out of my account?
The bill amount will be automatically withdrawn from your account on the due date of the bill, which is on the 15th day of the month following the date that the bill was sent. Withdrawals take place annually on February 15, April 15, June 15, August 15, October 15, and December 15.
What if you move, change banks, or decide to cancel the plan?
If, for any reason, you need to change or cancel the Utilities Pre-Authorized Payment Plan, just phone the Town Office, email us, or visit and we will make the changes you require. Please inform us of these changes a minimum of ten (10) working days prior to the due date on your bill and we will change it for the following bill.
How do you apply for the Pre-Authorized Payment Plan?
Simply complete the application form (see above) including a photo or scan of a void personal cheque showing the bank account number you would like us to use. We will contact you to let you know you have been added to the UPP Program, and when to expect your first withdrawal.
Contact Us
If you have any questions about your billing, simply contact our Utilities department for more information 403-933-4348.
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Tax & Utilities Specialist
Taxes & Utilities SpecialistPhone: 403-933-4348