Complaint/Reporting Process

Step One: Filing a Complaint

When you call in a complaint, the dispatch center will ask for your full name, date of birth, address, phone number, and pertinent details relating to your complaint. Dispatch will then create a file for the on-duty officer.

Step Two: Review & Prioritization

Once the on-duty officer receives the file, they will review the information, prioritize the file, and then connect with you to start the resolution process.

Step Three: Follow-Up

The officer may request additional information, such as a written statement, and/or may ask you to testify in court as a witness. If you are not willing to take these actions, enforcement options will be limited.

Step Four: Resolution Process

To close a file, the Community Peace Officer will inform you of any action or enforcement taken and the final resolution.

Steps to resolve the complaint can include:

- Education
- Providing an opportunity for compliance
- Requesting compliance and setting a time frame for resolution
- Issuing a warning
- Issuing a ticket with a voluntary fine amount